Complaints Procedure

Rehoboth Care and Support Services Ltd is committed to delivering high-quality services. We welcome feedback and view complaints as opportunities to improve our services.

We are committed to handling complaints fairly, transparently, confidentially, and respectfully.

How to Make a Complaint

Complaints can be made:

  • In person
  • By phone
  • By email
  • In writing
  • Through a family member or advocate

Our Process

  1. Complaint received and acknowledged
  2. Investigation carried out
  3. Response provided in a timely manner
  4. Actions taken to resolve the issue
  5. Learning and service improvement

Escalation

If you are not satisfied with the outcome, you have the right to escalate your complaint to independent bodies and regulatory organisations.